CUSTOMER SERVICE EXCELLENCE: In keeping with our mission of customer satisfaction, all jobs carry with them an overriding responsibility to provide extraordinary customer service. A commitment to excellence is expected of all employees as they perform their tasks while supporting our core values of accountability, authenticity, community, integrity, quality, service, and teamwork.
GENERAL SUMMARY: Targets mid to large Enterprise customers using C-level sales experience. Performs all activities for the sale of network voice and data services including Managed ethernet, internet, traditional voice and Sip. Displays knowledge of all of these product areas. Builds, maintains, and coordinates Great Plains Communications’ relationship with prospects and customers. Maintains a database of targeted customers and their needs and time frames for potential new business opportunities. Serves as liaison between customer and Great Plains Engineering for all technical resources needed to assess customer requirements and design network solutions for particular customer needs. Meets or exceeds assigned monthly quota and works toward established sales goals and sales objectives. Cold calls prospects, arranges meetings, prepares and delivers customer presentations both face-to-face and over the phone, writes proposals, submits quotes, and negotiates contracts with customers and partners. Works closely with the Manager to determine, develop, and grow this sales channel by targeting specific customers. Organize sales and marketing efforts to find new business. Maintains a detailed knowledge of GPC’s fiber network to be effective in answering business customers’ questions and selling GPC services. Works with Project Management to ensure that post-sale implementation occurs effectively, and that the customer is satisfied in all respects at all times with the services purchased. Works with Teledata to give leads for business systems when appropriate. Develops a sales forecast and the expense budget necessary to support the sales efforts. Provides reporting and information on a regular basis.
SPECIFIC JOB DUTIES:
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4. Works with Project Management and Billing to ensure that post-sale implementation occurs effectively, and that the customer is satisfied in all respects at all times with the services purchased.
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6. Provides reporting and information on a regular basis.
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EDUCATION DESIRED
4-Year College Degree or equivalent work experience
EXPERIENCE DESIRED
3-5 year’s sales experience in telecommunications or a related technical field
KNOWLEDGE, SKILLS, AND ABILITIES
High level of energy and enthusiasm
Sales skills
Negotiation skills
Knowledge of Great Plains Communications services
Telecommunications and knowledge of high capacity network solutions such as Ethernet
Strong ability to think strategically and develop action plans
Strong time management skills
Desire to devote necessary time and effort to achieve goals
Working knowledge of Salesforce
Excellent communications skills - written and verbal, including public speaking
Self starter
Proven desire and skill in dealing with business accounts
Knowledge of accounting principles
Computer skills
Attention to detail
Organizational skills
Customer relations skills - patience & experience in dealing with public
Public relations skills
Demonstrated ability to meet deadlines
ESSENTIAL JOB FUNCTIONS
Ability to communicate with customers, employees and partners, written & verbal, daily
Ability to organize time to meet deadlines daily
Ability to remain calm with customers
Ability to operate computer daily
Ability to travel extensively and as needed to ensure sales success and customer satisfaction
Ability to organize time and projects
Ability to observe and keep deadlines
Ability to negotiate business terms with customers and partners daily
Ability to maintain regular and punctual attendance
COMMENTS
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
5-2-2019